VIDEO WITHTECH.Open help desk
IT SUPPORT. CREATIVE INSTINCT.

Less stuck.
More flow.

You make great work.
We make sure your tech keeps up.

Let’s get you moving From S$199 / month
Smart first steps. Expert human support.
For small businesses and teams behind the screen.
VWT / SUPPORT FLOW01 → 03
01 / TELL USOne clear starting point.
02 / GET GUIDANCESmart help, useful answers.
03 / WORK IT OUTA real specialist, with you.
LESS DOWNTIME. MORE POSSIBILITY.
01 / THE WORK BEHIND YOUR WORK

Your next big idea
has enough obstacles.

Tech shouldn’t be one of them. We help SMEs and production teams move past the problems between an idea and a finished project.

01

From offline to final cut.

Editing workstations, Adobe, DaVinci Resolve and shared media. Support that understands your production workflow.

WORKSTATIONS / POST-PRODUCTION
02

The everyday. Taken care of.

Wi-Fi that connects. Accounts that work. Printers that print. Practical help for the tools your business depends on.

NETWORKS / EMAIL / ACCOUNTS
03

Keep your work in play.

Storage access, backup troubleshooting and device setup. Get the foundations right, so your team can get on with it.

STORAGE / BACKUPS / DEVICES
02 / HUMAN AT THE HEART

Start smart.
Get unstuck.
Carry on.

One help desk, from the first question to the hands-on fix. No repeating your story at every step.

Meet your support space
01

A little intelligence. A clear next step.

Our assistant searches approved help articles and suggests safe first steps. When the answer needs a person, your conversation can travel with the ticket.

02

Your problem, properly followed through.

Create a ticket, add the details, and see replies and progress in one place. A support specialist takes it from there.

03

Sometimes, it takes a second pair of eyes.

Arrange an expert remote session or an on-site visit when the issue needs hands-on attention. You stay in control of the connection.

CLIENT SPOTLIGHT / VICINITY

Made for teams
with a story to tell.

Meet Vicinity. A video production team with creative work to keep moving.

Our support focus: the editing stations, shared storage and everyday IT behind the production. The same practical approach is available to your team.

Production workflowsConnected officesPeople-first support
VICINITY ↗CREATIVE TEAMS. SMALL BUSINESSES. YOUR TEAM, TOO.
03 / A SMALLER COST TO KEEP GOING

Good support.
Down-to-earth pricing.

A monthly allowance for peace of mind, or help when you need it. Launch rates in Singapore dollars, with scope confirmed before work begins.

ESSENTIAL / SMALL TEAMS

A calmer everyday.

S$199/ month

Up to 10 computers.

  • 2 hours of remote support each month
  • AI guidance and ticket tracking
  • Next business day response target
  • S$80 per additional remote hour
Start with Essential
THE CREATIVE TEAM FIT
STUDIO / BUSY TEAMS

Protect your flow.

S$449/ month

Up to 25 computers.

  • 5 hours of remote support each month
  • Editing and storage workflow support
  • 4 business hour response target
  • S$75 per additional remote hour
Find your Studio plan
ON DEMAND / AS YOU NEED US

A hand, on call.

S$80/ remote hour

No monthly commitment. One hour minimum.

  • Singapore on-site: S$180 / 2 hours
  • Additional on-site time: S$80 / hour
  • Malaysia visits quoted by location
  • Larger teams: a plan around your needs
Get a helping hand

Human support: Mon–Fri, 9am–6pm Singapore time, excluding Singapore public holidays. Response targets are not resolution guarantees. Monthly hours do not roll over. Parts, licences, recovery projects and after-hours work are quoted separately. Prices exclude applicable taxes. No payment is taken online.

SINGAPORE + MALAYSIA / REMOTE FIRST

Back to
the good work.

Your next great project starts with working tech.

Open your help desk